This guide by the Fulfilling Lives Lambeth Southwark and Lewisham (LSL)
Research and Learning Partnership addresses three main issues:
- Why traditional outcome measures and frameworks are not appropriate
for services aimed at people experiencing multiple disadvantage.
- How approaches to outcome setting and measurement which focus on
soft and ‘relational’ outcomes alongside hard, long-term outcomes can
be more meaningful and relevant for these services.
- How commissioners can use these approaches to develop improved
commissioning of services for people experiencing multiple
It is designed to explain the benefits of using a range of outcome measures when developing tenders and working with service providers. It is complemented by a related guide, aimed at providing practical advice to service providers and managers to help them to develop more nuanced outcomes evidence and reporting.