Re-thinking outcomes Guide for Commissioners

This guide by the Fulfilling Lives Lambeth Southwark and Lewisham (LSL)
Research and Learning Partnership addresses three main issues:

  1. Why traditional outcome measures and frameworks are not appropriate
    for services aimed at people experiencing multiple disadvantage.
  2. How approaches to outcome setting and measurement which focus on
    soft and ‘relational’ outcomes alongside hard, long-term outcomes can
    be more meaningful and relevant for these services.
  3. How commissioners can use these approaches to develop improved
    commissioning of services for people experiencing multiple

It is designed to explain the benefits of using a range of outcome measures when developing tenders and working with service providers. It is complemented by a related guide, aimed at providing practical advice to service providers and managers to help them to develop more nuanced outcomes evidence and reporting.